Refund policy

1. Cancellation window

You may cancel an order within 24 hours of placing it. Requests made after this period are not eligible for cancellation, as the order will already be moving through fulfilment.

2. Return and refund eligibility

• Refund requests must be raised within 1 day of receiving the product.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Products showing signs of wear, damage, or alteration are not eligible for a refund.
• Accessories such as belts, wallets and bags must be returned in the same condition as delivered, with the original packaging intact.

3. How to request a refund or cancellation

• Contact our support team by email at support@treadstores.com or by phone or WhatsApp on 0793 196 850, within 1 day of delivery, or within 24 hours for an order cancellation.
• Share your order ID and the reason for the return.
• Our team will confirm eligibility and share pickup or return instructions where applicable.

4. Refund processing

• Once the returned item is received and inspected, or once a cancellation is confirmed, the refund is processed.
• Refunds are settled within 3 working days to the original payment method.
• Bank processing times may vary slightly depending on your bank or payment provider.

5. Non-returnable items

• Items purchased on final sale or clearance, where applicable.
• Customised or made-to-order products.
• Products without original packaging or tags.

In-store purchases

This policy applies to online purchases. In-store purchases may be subject to separate terms. If anything here is unclear, reach out and we will gladly walk you through it.